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Refund Policy

Event Tickets / Registration

  • TICKETS ARE NON-REFUNDABLE AND NON-TRANSFERRABLE ONCE PURCHASED.

    ANY TICKET PURCHASED FOR MALSAR EVENTS IS MEANT SOLELY AND EXCLUSIVELY FOR PERSONAL USE BY THE PERSON IN WHOSE NAME THE TICKET HAS BEEN ISSUED. TICKETS ARE NOT A TRANSFERABLE PROPERTY AND CANNOT BE RESOLD, TRANSFERRED OR CONVEYED TO ANY PERSON UNLESS PRIOR WRITTEN AND EXPRESS PERMISSION HAS BEEN PROVIDED BY THE EVENT ORGANIZER. ANY PERSON FOUND ABUSING TICKETS FOR PERSONAL GAIN OR FOR COMMERCIAL USE SHALL BE LIABLE TO SUITABLE LEGAL PROCEEDINGS INCLUDING THOSE RELATED TO BLACK MARKETING AND FINANCIAL & CRIMINAL FRAUD.

  • If MALSAR finds that You are transferring or selling, or You had in the past transferred or sold, Your tickets, including m-ticket or band, through any mode, including social media platforms, other ticketing platforms, by hand, thereby allowing any other person to access the Event without purchasing the ticket from MALSAR may initiate suitable legal proceedings.

  • Tickets once sold cannot be refunded, exchanged, cancelled, modified, or transferred, and You shall not make any request for modifications in the ticket, including change in date, time, location, name or category etc. Please make sure you check the date, time, and location before you book your tickets. But we’d still advise you to read the terms and conditions for each Event regarding exchange, cancellation, modification, transfer, and refund. If You wish to change or modify your ticket details, the same shall be entirely at the discretion of the Event Organizer.

    If an Event is cancelled or postponed due to any uncontrollable reasons such as natural calamities, medical emergencies etc. the ticket amount is non-refundable

Products

​ PRODUCTS ARE NON-REFUNDABLE AND NON-REPLACEABLE ONCE PURCHASED.

In case, you have made the payment but failed to receive any email and/or SMS confirmation, then chances are that such a payment has failed. Once we have confirmed a failed order, we process refunds on our own. While we process such refunds within 3-5 days, it may take up to 7-10 working days (and sometimes more) for your financial institution to credit the amount back to your account.

MALSAR reserves the right to deny refunds for tickets purchased outside of MALSAR. Any decisions taken by the MALSAR management will be final and binding in this regard. If you find that you have been issued fake tickets not authorized by us, then you may be a victim of fraud, for which you may consider filing appropriate police complaints/first information report at the nearest police station having jurisdiction over the area of your residence. We bear no responsibility or liability, under any law or circumstances, for such frauds committed by unauthorized third parties.

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